Course curriculum

  • 1

    Module 1: Introduction to Challenging Conversations

    • Welcome (video & course outline)

    • Welcome (Audio only)

    • Assessment Example
  • 2

    Module 2: Right/Wrong - How to Get out of Circular Arguments

    • Module 2 micro lecture (Video)

    • Module 2 micro lecture (Audio only)

    • Tool/Handout

    • Assessment

    • Optional Activity
  • 3

    Module 3: Blame to Joint Contribution

    • Reflecting on Module 2: Right/Wrong - How to Get out of Circular Arguments

    • Module 3 micro lecture (Video)

    • Module 3 micro lecture (Audio only)

    • Tool/Handout

    • Assessment

    • Optional Activity
  • 4

    Module 4: Separating Impact from Intention

    • Reflecting on Module 3: Blame to Joint Contribution

    • Module 4 micro lecture (Video)

    • Module 4 micro lecture (Audio only)

    • Assessment

    • Tool/Handout
  • 5

    Module 5: Managing Emotions

    • Reflecting on Module 4: Separating Impact from Intention

    • Module 5 micro lecture (Video)

    • Module 5 micro lecture (Audio only)

    • Tool/Handout

    • Assessment

    • Optional Activity
  • 6

    Module 6: Identity

    • Reflecting on Module 5: Managing Emotions

    • Module 6 micro lecture (Video)

    • Module 6 micro lecture (Audio only)

    • Tool/Handout

    • Assessment

    • Optional Activity
  • 7

    Thank You and Providing Feedback

    • Feedback Survey
  • 8

    Resources: How to start and how to end the conversation

    • Putting it all together

    • Ten Things to Remember

    • Other Ways to Begin a Challenging Conversation

    • The Role of Apologies in Challenging Conversations
  • 9

    Other Resources

    • Further readings

    • Emotions in Conflict - Escalation & De-escalation

    • Non-violent communication